Warranty and Procedures

John Michael Kitchens warrants to the original John Michael Kitchens customer that all products meet manufacturer’s specifications and will be free from defect in material and workmanship for the lifetime of the product. This warranty is only valid for products used in residential applications.

Should any defect occur, John Michael Kitchens will correct the defect by replacing necessary parts for any product purchased from John Michael Kitchens or an authorized dealer, for as long as the product is under a valid warranty.

This warranty is expressly limited to the repair or replacement of the defective part at the sole discretion of John Michael Kitchens.  If a part of a product becomes defective, then the part containing the defect must be sent to John Michael Kitchens at:

John Michael Kitchens

ATTN:
Warranty Receiving
2218 Dawson Dr.
Chester, SC 29706

A photo of the defective part can be sent to: info@sloanoutdoors.com and John Michael Kitchens will send a replacement part for an at home repair, or request that the part or product be sent back to the factory for repair at the owners expense.

Limited 1-year Warranty – John Michael Kitchens has a 1-year Limited Warranty on igniters and all other electronic elements.

Limited 2-year Warranty – John Michael Kitchens fabricates most every part of Stainless Steel on our products, except for slides. Therefore, John Michael Kitchens warrantees slides for 2 years from the date of shipping. 

Limited 5-year Warranty – John Michael Kitchens has a 5-year Limited Warranty on all burners and burner valves.

This warranty is in lieu all other warranties, express or implied and all other obligations or liabilities related to the sale of use of John Michael Kitchens. John Michael Kitchens is not liable for and damages out of breach of warranty or breach of contract.

All implied warranties, including the warranties of merchantability and of fitness for a particular purpose, are limited in duration to the period of the express warranty stated above. In no event shall John Michael Kitchens be liable for incidental or consequential damage.

You may have other rights that vary from state to state. An authorized agent of John Michael Kitchens in Chester, SC must perform all executions of this warranty.

Exclusions to Warranty

Below are items that are not covered by the John Michael Kitchens Limited Lifetime Warranty:

Normal Wear and Tear – John Michael Kitchens will not warranty products in the case of normal usage, wear and tear, improper storage, misuse (intentional or accidental), improper installation, uncrating mishaps, and general product abuse.

Salt Water Damage (neglect) – Maintenance of your products is imperative to the longevity of your Outdoor Stainless Steel products. It is important to care for your products and perform routine maintenance if your products are located in a salty air environment. For more information on Salt Water environments, please call our technical support line at (877) 799-3199.

Commercial Applications – John Michael Kitchens does not warranty any parts or products that are installed or used in commercial applications. 

Discoloration – Discoloration is a common element of cooking with Stainless Steel outdoor cooking products. John Michael Kitchens does not warranty products due to discoloration.

Surface Rust – Surface Rust forms when the Stainless Steel is exposed to air and moisture formed by oxidation. John Michael Kitchens recommends that you keep your outdoor products covered when not in use to protect from acid rain and other environmental chemicals. John Michael Kitchens does not warranty surface rusting of it’s products.

Transfer – This warranty is non transferrable and is only valid for the original customer of John Michael Kitchens.

Other Information

Please call our customer support line at (877) 799-3199 to speak with an authorized technical representative that will be happy to assist you in the troubleshooting and expediting your repairs or issues. In the event that the part or product is no longer in production or has become obsolete, John Michael Kitchens will make the repair or replacement with similar of parts of equal functionality and value.

Thank you for being a valued customer of John Michael Kitchens!